School Crisis Intervention: Preparedness and Response

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Have you ever had the dreadful “what if” question in the back of your mind after watching the news cover school based crises and/or scrolling through social media pages filled with emotional tributes to victims and survivors of school based crises?   Unfortunately, the real question in your mind should be  “is my school based team prepared to handle a crisis?”  This webinar will cover the components of a crisis response model including how to prepare your school based team to respond before and after a crisis occurs.  Learn steps and practical strategies to take in the days and weeks following a crisis.  Preparation helps to reduce the feelings of uncertainty and chaos when a crisis does occur, which will likely improve the crisis response.  Presented by Keren Kreitzer, M.A., CAS, NCSP, in April of 2020. This individual webinar can be purchased for $25 (scroll down to purchase). The content in this webinar is intertwined with Domain 6 of the NASP Practice Model.’s recorded webinars are non-refundable. Attendees who complete this 1-hour webinar will receive 1.0 NASP-Approved CPD credit.

Speaker Bio: 

Keren Kreitzer, recipient of the Maryland School Psychologist of the Year Award (MSPA, 2010) and School Safety and Crisis Response Award (NASP, 2017), is a 15-year Crisis Team Co-Leader and NASP PREPaRE trainer.  Keren serves on the Academic Senate at Towson University, where she teaches undergraduate level courses in the Psychology Department and graduate level courses in the School Psychology Department.  On weekends, Keren enjoys attending her sons’ club soccer games, coaching NFL cheerleaders on the sidelines of home football games, and spending time with her husband, sons, and their 3 dogs (Alaskan Klee Kai and Lab/Husky) . 

Participants Will Learn:

1. Components of a crisis response model and crisis training continuum.

2. How to help prepare the school team to respond before a crisis occurs (pre-planning).

3. How to help the school team respond after a crisis occurs.

4. Steps to take in the days and weeks following a crisis.

Attendee Feedback:

“The example scenarios were helpful to see how to plan out a response to different types of crisis.” -Cassandra

“Detailed and thorough information for crisis intervention at all stages was provided.” -Dana

“This was an excellent webinar which provided an abundance of information!” -Joaquim

“It was very informing and detailed. The examples were great.” -Kimberly

“Ms. Kreitzer provided some helpful resources. I liked the idea of a crisis bin, and I appreciated the crisp template for a crisis phone tree. In addition, she provided several solid scenarios. They brought up some considerations I had not thought of on my own, which just goes to show the importance of teamwork. And we have all heard of infamous tragedies (e.g. the death of JonBenét Ramsey)…but we may not always realize that, in many such situations, a school district is deeply affected by the events. Ms. Kreitzer also included a few statements which will permeate with me today. I loved the way she described scripted language as “a verbal line of defense.” -Natalie

“This presentation provided great sequential steps to addressing crisis situations in schools. I am a member of my school’s crisis response team and have had previous training in providing crisis response and still found this to be very informed.” -Nicole

“Knowledgeable and concise” -Noelia

“Concise, relevant information” -Sara

“Very informative” -Taylor

“I will use her outline to make sure my crisis bin is ready for any future event” -Teresa

“There was a lot of extremely valuable information! I understand why NASP PREPaRE workshops are multiple days in length.” -Tracy

Course Information

Course Instructor Author

Recorded Webinar

1 year of access

You can access this individual webinar for $25 or access all the webinars for $99 (a $1000 value) through our Spring Break Sale.